Pugster.com Satisfaction Guarantee!
| Returns | Lifetime Guarantee | Cancellations |
We always do our best to make sure that you're more than happy with our products and service. If not, then let us know and we will make it right!
If for any reason you are unsatisfied with your purchase from Pugster, we will be more than happy to exchange your product or refund the purchase price. However, refunds and exchanges are only issued during the 30 days following your purchase date. Shipping charges are non-refundable.
Just follow these simple steps within 30 days of your original order date:
- Please call us at 888-PUGSTER (or 626-356-1881) or email us at info@pugster.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product returns or exchanges without one.
- Please fill out the Pugster Return Form (click here to download) with the requested information and your RA#. This form gives us all the information needed to process your request quickly.
- Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows:
Pugster, Inc
RA # (fill in Return Authorization # Here)
2835 Sierra Grande
Pasadena, CA 91107
Pugster wants you to be satisfied for the life of all your Pugster products. If for any reason, you ever become unsatisfied with a purchase or a purchase is damaged - we will replace your purchase with the same product or any other product we currently sell of equal or lesser value!
This warranty lasts for the entire time you own your Pugster product, and never expires. All we require is for you to answer a few questions and include a small handling fee. We will than gladly exchange your purchase a few months or a few years after the original purchase date.
In order to take advantage of the Pugster Lifetime Warranty:
- Please call us at 888-PUGSTER or email us at info@pugster.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product exchanges without one.
- Please fill out the Pugster Return Form (click here to download) with requested information and your RA#. This form gives us all the information needed to process your request quickly.
- Pay only a small handling fee for the exchange. This fee is 20% of the original purchase price (with a minimum of $2.00). If you are unsure of your original purchase price, please contact us and we can help you.
- Please place the original product, completed Return Form, and the processing fee in one package.
- Write your RA# on your package and mail to us. Address label should read as follows:
Pugster, Inc
RA # (fill in Return Authorization # Here)
2835 Sierra Grande
Pasadena, CA 91107
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Additional Lifetime Warranty Notes: |  |
The Pugster Lifetime warranty is valid only on purchases made directly through the www.pugster.com website.
If your product is out of stock or no longer available we will be happy to substitute any other product of your choice, of equal or lesser value to your original purchase.
If for any reason, you would like to exchange your product for a product of higher value, this can also be accommodated. However you will be responsible for the difference in price.
For example if you are exchanging a $4 charm for a $10 bracelet, your cost would be as follows:
$2 minimum handling fee + $6 price difference = total of $8
If you have any questions or problems calculating your handling fee or total adjusted price, feel free to contact us and we will be happy to assist.
Because we strive to ship orders the same day they are placed, most orders cannot be cancelled once placed. If you need to cancel an order, call our friendly customer service specialists at 888-PUGSTER and they will be happy to assist you with your request if it is still possible to cancel the purchase.
If your order has already completed processing for shipment, we will be happy to issue a Return Authorization Number (RA#) for you to send back your order once it's delivered. Please don't refuse delivery of your shipment, as this will result in a $5 shipping and handling fee.
Serving our customers is very important to us. We welcome your questions, comments or concerns about our products or service. Please feel free to e-mail us at info@pugster.com or call us at (888) PUGSTER.
