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Pugster.com Satisfaction Guarantee!

We Value Your Business. If You Have a Problem, Please Let Us Know!

We always do our best to make sure that you're more than happy with our products and service. If not, then let us know and we will make it right!

If for any reason you are unsatisfied with your purchase from Pugster, we will be more than happy to exchange your product or refund the purchase price. Refunds and exchanges are issued during the 365 days following the date of shipment. Shipping charges are non-refundable.

Just follow these simple steps within 365 days of your original order date:

  • Please call us at (888) 508-0865​ or email us at info@pugster.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product returns or exchanges without one.
  • Please fill out the Pugster Return Form (click here to download) with the requested information and your RA#. This form gives us all the information needed to process your request quickly.
  • Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows:
     
    Pugster, Inc
    RA # (fill in Return Authorization # Here)
    2835 Sierra Grande
    Pasadena, CA 91107

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In order to take advantage of the Pugster Return Policy:

  • Please call us at (888) 508-0865​ or email us at info@pugster.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product exchanges without one.
  • Please fill out the Pugster Return Form (click here to download) with requested information and your RA#. This form gives us all the information needed to process your request quickly.
  • Pay only a small handling fee for the exchange. This fee is 20% of the original purchase price (with a minimum of $2.00). If you are unsure of your original purchase price, please contact us and we can help you.
  • Please place the original product, completed Return Form, and the processing fee in one package.
  • Write your RA# on your package and mail to us. Address label should read as follows:
     
    Pugster, Inc
    RA # (fill in Return Authorization # Here)
    2835 Sierra Grande
    Pasadena, CA 91107

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Because we strive to ship orders the same day they are placed, most orders cannot be cancelled once placed. If you need to cancel an order, call our friendly customer service specialists at (888) 508-0865​ and they will be happy to assist you with your request if it is still possible to cancel the purchase.

If your order has already completed processing for shipment, we will be happy to issue a Return Authorization Number (RA#) for you to send back your order once it's delivered. Please don't refuse delivery of your shipment, as this will result in a $5 shipping and handling fee.

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Serving our customers is very important to us. We welcome your questions, comments or concerns about our products or service. Please feel free to e-mail us at info@pugster.com or call us at (888) 508-0865​ .